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Service: A Practical Approach
(6th Edition) Jan 5 2012. by Elaine K. Harris. Paperback. CDN$ 119.55 Prime. Eligible for FREE Shipping. Only 7 left in stock - … Customer
Service: A Practical Approach
| 6th Edition
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Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence.Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture.
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